Privacy Policy

  1. GOVERNING LAW

This privacy policy shall be governed by the laws of the United Arab Emirates.

  1. WHAT HAPPENS WITH YOUR INFORMATION?

When you purchase something from our store, we collect personal information such as your name, address, and email address as part of the buying and selling process. Your computer’s internet protocol (IP) address will also be visible to us when you browse our store. We only collect IP addresses for the purposes of system administration and to audit the use of our site. We will not normally link your IP address to anything personally identifiable. However, we can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, site, users, or others from potential harm. We may send you emails about our store, new products, and other updates with your permission.

  1. CONSENT

How do we get your consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do you withdraw your consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at customercare@mosaicgoods.com.

  1. AGE OF CONSENT

By using our website, you confirm that you have reached the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

  1. E-COMMERCE

Our online store is hosted on the Shopify platform that enables us to sell our products and services to you. Your personal data is stored in Mosaic Good's databases and on our secure servers protected by firewalls. If you choose a direct payment gateway to complete your purchase, Mosaic Goods will store your credit card data which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only kept as long as it is necessary to complete your purchase, after which it is deleted. All direct payment gateways follow the PCI-DSS requirements to ensure secure handling of your credit card information.

  1. THIRD-PARTY SERVICES

We only disclose your personal information to third-party providers who need it to perform the services we require from them. These providers may have different privacy policies regarding the information we share with them for purchase-related transactions. For more information about their privacy policies, we recommend you read them carefully. Please note that some third-party providers may be located in a different jurisdiction than you or us, which means your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. We are not responsible or liable for the actions or omissions of third-party providers. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements and their terms and conditions of use. Google Analytics: We use Google Analytics to track visitor behavior and analyze the usage of our website. This helps us improve our website and understand our customers' needs.

  1. SECURITY

At Mosaic Goods, we take the security of your personal information seriously. We employ reasonable measures and follow industry best practices to ensure that your information is not lost, misused, accessed, disclosed, altered or destroyed inappropriately. Any credit card information you provide is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards to keep your information safe.

  1. DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service. We may not be obliged to notify you of any such disclosure.

  1. CHANGES TO THIS PRIVACY POLICY

Mosaic Goods reserves the right to modify this privacy policy at any time, so please review it frequently. Any changes or clarifications will take effect immediately upon their posting on the website. Whenever we update this policy, we will notify you here to keep you informed about what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. In case our store is acquired or merged with another company, your information may be transferred to the new owners to ensure that we can continue to provide you with our products and services.

  1. CONTACT US

If you have any questions or concerns regarding your personal information or about our privacy practices, please don't hesitate to get in touch with us. You can access, correct, amend, or delete any personal information we have about you, register a complaint, or request further information by contacting us at customercare@mosaicgoods.com.